Your privacy and telehealth information

At BeChillTherapy, we understand the importance of your privacy and the convenience of telehealth. This section provides information on how we protect your personal data, ensure secure connections, and make your online therapy experience as smooth and stress-free as possible.

Frequently asked questions about privacy and telehealth

We are dedicated to providing a professional, soothing, and a little bit fun telehealth psychological support service. Our commitment to your well-being extends to ensuring you feel comfortable and confident with every aspect of your therapy journey, especially regarding privacy and the technical side of online sessions.

How does BeChillTherapy ensure my privacy and data security?
We endeavour to ensure the highest privacy and security standard for your personal data, service connections and information through BeChillTherapy.

What makes online therapy with BeChillTherapy easy and secure?
For folks new to online therapy, we want them to feel really confident about doing a session with us from home. We ensure easy, secure connections. Services by phone are as simple as answering a call.

What if I am nervous about the technology used in online therapy?

Any tools used in sessions include a run through with your therapist on how to use them. We also use a dedicated client portal to access all tools, forms, questionnaires to allow easy online access rather than multiple emails.

You can access your client portal at any time (click the booking link to register and give it a go). The client portal allows you to make or change bookings, view and use resources and complete questionanires. We encourage use of the client portal for a one stop shop and will adapt to your needs if you prefer something else.

We want you to get the most out of each session.

How can I prepare for my first telehealth session?

Preparing for a first session may be as simple as being in a private space and clicking your telehealth link at the time of the session. Feel free to test your setup prior to your appointment using the telehealth link in your appointment confirmation email.

What do I need for a telehealth video session?
If you have a device with the internet, a microphone and speaker (like most phones, tablets, or PCs), you can have a telehealth video session at home.

What do I need for a telehealth phone session?

A private space, phone reception and a phone able to receive a phonecall from a private number. We do the rest for a telehealth phone session. We encourage a phone session if you feel nervous about technology. You may want to have a pen and paper handy if you want to take notes.

How do I pay for my sessions?

If you have not prepaid for your session by Direct Deposit, you will receive a payment link through sms or email on the day of your appointment. Payment by credit or debit card would include a processing fee charged by the payment processor not by BeChillTherapy. Please look at our payments info for more details.

Your well-being, our priority

We are committed to providing you with a seamless and secure telehealth experience. If you have any further questions, please reach out.